隐私政策
SYLOREN Privacy Policy
**Effective Date: March 27, 2026**
**Last Updated: March 27, 2026**
Thank you for visiting SYLOREN.
SYLOREN is operated by **LIVEXZ GLOBAL COMMERCE LIMITED**. We value your privacy and are committed to collecting, using, storing, and protecting your personal information in a transparent, reasonable, and secure manner.
This Privacy Policy explains how we handle your personal information when you visit our website, create an account, submit customization materials, purchase products, contact us, subscribe to marketing communications, or otherwise use our related services.
By using this website, placing an order, or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
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1. Scope of This Privacy Policy
This Privacy Policy applies to:
* The official SYLOREN website;
* The SYLOREN online store and checkout pages;
* Customer service and after-sales communications;
* Email, SMS, and marketing activities;
* Design and production services relating to customized preserved-flower frames;
* Payment, production, warehousing, shipping, and delivery services connected with order fulfillment;
* Social media pages operated or managed by us.
This Policy does not apply to websites, applications, or services independently operated by third parties. Those third-party services are governed by their own privacy policies and terms of service.
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2. Personal Information Controller
The primary entity responsible for managing personal information relating to this website is:
**Brand Name:** SYLOREN
**Operating Company:** LIVEXZ GLOBAL COMMERCE LIMITED
For the purposes of applicable data protection laws, we generally determine the purposes and means of processing personal information.
Certain information may also be processed on our behalf by ecommerce platforms, payment providers, customization and production partners, logistics providers, technology providers, and other service partners. Some providers may also process information independently under their own legal responsibilities.
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3. Information We May Collect
Depending on how you use our website and services, we may collect the following categories of personal information.
3.1 Identity and Contact Information
This may include:
* Your name;
* Recipient name;
* Email address;
* Telephone number;
* Country or region;
* State, province, or city;
* Postal or ZIP code;
* Street address;
* Building number, apartment number, floor, suite, or unit number;
* Account username and related account information.
3.2 Order and Transaction Information
This may include:
* Order number;
* Products purchased;
* Product quantity;
* Customization selections;
* Order value;
* Discounts and promotional information;
* Order date;
* Payment status;
* Shipping and tracking information;
* Return, refund, replacement, and after-sales records.
3.3 Customization Materials
To produce your customized product, we may collect:
* Photographs uploaded by you;
* Names, nicknames, initials, or letters;
* Dates;
* Commemorative wording;
* Personal messages;
* Color and style preferences;
* Frame sizes and styles;
* Reference images;
* Design revision instructions;
* Other personalization requirements.
Please do not upload identity documents, bank-card details, medical records, or other unnecessary sensitive information that is unrelated to your order.
3.4 Payment Information
Payments are generally processed by third-party payment providers.
We may receive information such as:
* Whether payment was successful;
* Payment amount;
* Payment date and time;
* Transaction reference number;
* Payment method type;
* Billing address;
* Fraud or risk-review results;
* Refund and chargeback status.
Unless required for payment processing, we generally do not directly store your full payment card number, card security code, or payment account password.
3.5 Website, Device, and Usage Information
When you visit our website, we and our technology providers may automatically collect:
* IP address;
* Browser type;
* Device type;
* Operating system;
* Device identifiers;
* Language settings;
* Time zone;
* Date and time of access;
* Browsing and click activity;
* Referring page;
* Pages viewed;
* Time spent on pages;
* Shopping-cart activity;
* Website errors and performance data;
* Approximate location.
3.6 Communications and Customer Service Information
When you contact us, we may collect:
* Email content;
* Online-chat content;
* Telephone or voicemail records;
* Explanations of order-related issues;
* Product photographs and videos;
* Photographs of packaging and shipping labels;
* Complaints, reviews, and after-sales records.
3.7 Marketing and Preference Information
This may include:
* Whether you subscribe to marketing emails or text messages;
* Products or promotions that may interest you;
* Promotional-code use;
* Advertising interactions;
* Marketing consent and opt-out records;
* Cookie and privacy preferences.
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4. How We Collect Personal Information
We may collect personal information through the following methods:
1. Directly from you when you place an order, create an account, upload customization materials, or contact customer service;
2. Automatically through cookies or similar technologies when you visit or use our website;
3. From payment providers, logistics providers, or ecommerce platforms;
4. From advertising, analytics, or social media platforms;
5. From another person who places an order, sends a gift, or provides recipient details on your behalf;
6. From publicly available sources or fraud-prevention providers where permitted by law.
If you provide another person’s name, photograph, address, or other personal information, you are responsible for ensuring that you have the right to provide that information to us and that the person has been informed where required.
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5. How We Use Personal Information
We may use personal information for the following purposes.
5.1 Processing and Fulfilling Orders
This includes:
* Confirming orders;
* Verifying payment;
* Reviewing customization materials;
* Producing customized products;
* Contacting customers for design confirmation;
* Conducting quality inspections;
* Packaging and shipping products;
* Providing tracking information;
* Processing returns, replacements, and refunds.
5.2 Providing Customization Services
This includes:
* Reviewing and processing uploaded photographs;
* Creating layouts involving names, dates, wording, and floral designs;
* Providing necessary information to production partners;
* Revising designs based on customer feedback;
* Retaining design approval and order-confirmation records.
5.3 Providing Customer Service
This includes:
* Responding to inquiries;
* Checking order status;
* Handling shipping issues;
* Reviewing damage or quality claims;
* Resolving complaints;
* Preventing duplicate claims, abuse, or fraud.
5.4 Operating and Improving the Website
This includes:
* Maintaining website functionality;
* Analyzing browsing and shopping behavior;
* Improving page design;
* Optimizing product pages and checkout processes;
* Fixing technical problems;
* Improving website security and performance.
5.5 Payment Security and Fraud Prevention
This includes:
* Verifying transactions;
* Identifying unusual or suspicious orders;
* Preventing fraud;
* Handling payment disputes;
* Responding to chargebacks;
* Protecting customers, our business, and our payment partners.
5.6 Marketing and Personalized Recommendations
Where permitted by law or based on your consent, we may:
* Send information about products, promotions, and events;
* Recommend products based on browsing or purchase activity;
* Measure advertising performance;
* Show advertisements to users who may be interested;
* Create advertising or similar-audience segments.
5.7 Compliance with Legal and Regulatory Obligations
This includes:
* Maintaining transaction, accounting, and tax records;
* Cooperating with lawful investigations or regulatory requirements;
* Responding to valid legal requests;
* Protecting intellectual property rights;
* Establishing, exercising, or defending legal claims;
* Complying with consumer protection, tax, accounting, and data protection requirements.
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6. Legal Bases for Processing Personal Information
Depending on the laws applicable in your country or region, we may rely on one or more of the following legal bases.
Performance of a Contract
We need to use certain personal information to process your order, produce your customized product, arrange delivery, and provide after-sales support.
Consent
Where consent is required, we may rely on your consent to:
* Send marketing communications;
* Use non-essential cookies;
* Provide personalized advertising;
* Publicly display your customized product;
* Process certain materials that you voluntarily provide.
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before your consent was withdrawn.
Legitimate Interests
Where your rights and interests are not unfairly affected, we may process information for legitimate business purposes, including:
* Improving our website and services;
* Preventing fraud;
* Protecting account and transaction security;
* Conducting limited customer analytics;
* Keeping necessary order and dispute records;
* Protecting and enforcing our legal rights.
Legal Obligations
We may need to process or retain information to comply with tax, accounting, court, regulatory, or other legal obligations.
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7. Special Notice Regarding Customization Photographs and Materials
Photographs, wording, design references, and other customization materials submitted by you are primarily used to complete your customized order.
We may use these materials where reasonably necessary to:
* Determine whether the materials are suitable for production;
* Prepare the design and layout;
* Provide required information to production partners;
* Conduct quality inspections;
* Handle revisions and after-sales issues;
* Demonstrate that the product was completed according to the customer’s instructions.
Submitting a customization photograph does not automatically grant us permission to publicly use it for advertising or social media.
We will not publicly display your customization photographs or finished product unless:
1. You have provided clear consent;
2. The content has been sufficiently anonymized so that an individual cannot reasonably be identified;
3. Publication is permitted or required by law.
You may tell us when placing your order, or by contacting customer service, that you do not want your finished customized product used in any public display.
You confirm that you have the right to submit the relevant photographs and materials, or that you have obtained the necessary permission from the appropriate rights holder.
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8. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to:
* Remember shopping-cart contents;
* Keep users signed in;
* Save language and regional settings;
* Protect website security;
* Analyze website traffic;
* Identify advertising sources and conversions;
* Provide personalized content;
* Display and measure advertisements.
Cookies may include the following categories.
Essential Cookies
These cookies support website operation, checkout, security, and shopping-cart functionality. Disabling them may prevent the website from functioning properly.
Functional Cookies
These cookies remember language, region, account settings, and other preferences.
Analytics Cookies
These cookies help us understand website traffic, page performance, and user interactions so that we can improve the website.
Advertising Cookies
These cookies may be used to measure advertising performance, limit repetitive advertisements, and provide more relevant advertising.
Where required by law, we will obtain your consent before setting non-essential cookies.
You may manage cookies through the website’s cookie settings, your browser settings, or your device settings. Disabling certain cookies may affect website functionality.
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9. Marketing Communications
Where you have provided consent or where permitted by law, we may send communications by email, SMS, or other methods regarding:
* New products;
* Promotions;
* Holiday offers;
* Shopping-cart reminders;
* Personalized recommendations;
* Brand stories and content.
You may opt out at any time by:
* Clicking the unsubscribe link in a marketing email;
* Following the opt-out instructions in a text message;
* Contacting us by email;
* Updating your marketing preferences through your account.
Even after you opt out of marketing, we may still send non-marketing communications relating to your orders, payments, shipping, security, or after-sales support.
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10. How We Share Personal Information
We do not disclose personal information for unrelated purposes without a valid reason.
To operate the website and fulfill orders, we may share necessary personal information with the following categories of recipients.
10.1 Ecommerce Platforms and Website Providers
For website hosting, product management, checkout, account services, and order processing.
10.2 Payment Providers
For payment processing, refunds, transaction verification, risk control, and payment disputes.
10.3 Production and Supply-Chain Partners
For floral preparation, customized layout, handmade production, packaging, and quality inspection.
Production partners should receive only the customization information necessary to complete the order and should not receive complete payment information that is unrelated to production.
10.4 Logistics and Delivery Providers
For shipment creation, transportation, customs clearance, tracking, and final delivery.
10.5 IT, Cloud Storage, and Customer Service Providers
For website maintenance, data storage, email delivery, customer-service systems, technical support, and information security.
10.6 Analytics and Advertising Partners
For website analytics, advertising, attribution, and marketing-performance measurement.
10.7 Professional Advisers and Insurers
Including lawyers, accountants, auditors, insurers, and risk-management advisers.
10.8 Government and Law-Enforcement Authorities
Where required by law, a court order, a lawful investigation, or where necessary to protect legal rights.
10.9 Parties Involved in Corporate Transactions
If we undergo a merger, acquisition, restructuring, financing, asset sale, or business transfer, personal information may be reviewed or transferred as part of that transaction, subject to appropriate confidentiality obligations.
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11. Sale or Sharing of Personal Information
We do not sell personal information in exchange for direct monetary payment.
However, certain advertising cookies, pixels, and third-party advertising technologies may transmit device identifiers, browsing activity, or advertising interaction information to advertising partners. Under the laws of certain jurisdictions, this activity may be defined as a “sale,” “sharing,” or use for targeted advertising.
Where applicable law gives you the right to opt out, you may do so by:
* Using the website’s privacy-choice or cookie settings;
* Disabling advertising cookies;
* Using a supported browser privacy signal;
* Emailing **[baiy85609@gmail.com](mailto:baiy85609@gmail.com)**.
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12. International Data Transfers
SYLOREN provides services to customers worldwide.
Your personal information may be processed outside your country or region, including in:
* Hong Kong;
* Mainland China;
* Locations where our website or cloud providers operate;
* Locations where payment providers operate;
* Locations where advertising and analytics providers operate;
* Locations where logistics and delivery providers operate.
Data protection laws in these locations may differ from those in your home country.
Where required by applicable law, we will take reasonable measures to protect information transferred internationally, such as:
* Entering into data protection agreements with service providers;
* Limiting the purposes for which information may be used;
* Using appropriate contractual safeguards;
* Transferring only the information necessary to provide the service;
* Applying access controls and security measures.
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13. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, perform our contractual obligations, resolve disputes, and comply with legal requirements.
Order and Transaction Records
Order and transaction records may be retained for up to seven years after completion of an order, or for a longer period where required by applicable tax, accounting, payment, or legal obligations.
Customization Photographs and Production Materials
Customization photographs and production materials may be retained for a reasonable period after the order and after-sales period have ended so that we can handle replacements, quality issues, payment disputes, and customer inquiries.
When the information is no longer needed, we may delete it, anonymize it, or restrict access to it.
Unless you have agreed to portfolio or marketing use, customization photographs will not be retained indefinitely solely for marketing purposes.
Customer Service Records
Customer service records may be retained for up to three years after the issue is resolved, or for as long as reasonably necessary to manage disputes and protect legal rights.
Marketing Information
Marketing information is generally retained until you unsubscribe, withdraw consent, or the information is no longer needed.
We may retain a minimal suppression record to ensure that you are not sent further marketing communications.
Technical and Cookie Data
Retention periods vary according to the type of cookie, analytics tool, and advertising platform used.
We may retain information for a longer period where required by law or where it relates to a complaint, chargeback, fraud investigation, or legal proceeding.
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14. Information Security
We use reasonable technical and organizational measures to protect personal information, including:
* Restricting employee and partner access;
* Using account and password protection;
* Using encrypted transmission where appropriate;
* Applying payment and transaction risk controls;
* Reviewing system and account permissions;
* Limiting the information available to production partners;
* Maintaining necessary order and operational records;
* Using reasonable backup and security measures.
However, no internet transmission, electronic storage method, or information system can be guaranteed to be completely secure.
You are responsible for protecting your account password and should not send payment passwords, verification codes, or other highly sensitive information through unsecured channels.
If we become aware of a personal information security incident that may materially affect your rights, we will investigate, take appropriate remedial action, and provide notifications where required by applicable law.
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15. Children’s Privacy
Our products and services are primarily intended for adults who have legal capacity to enter into contracts.
We do not knowingly collect personal information from children below the applicable digital-consent age in their country or region.
If you are a parent or guardian and believe that a child has provided us with personal information without appropriate consent, please contact us. After verification, we will take appropriate steps in accordance with applicable law.
Customers should not upload photographs of children without permission from a parent, guardian, or relevant rights holder.
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16. Your Privacy Rights
Depending on the laws applicable in your country or region, you may have some or all of the following rights:
* To know whether we process your personal information;
* To request a copy of the personal information we hold;
* To correct inaccurate or incomplete information;
* To request deletion of personal information;
* To restrict certain processing activities;
* To object to processing based on legitimate interests;
* To opt out of direct marketing;
* To withdraw previously given consent;
* To request certain information in a structured and portable format;
* To opt out of personal information sales, sharing, or targeted advertising;
* To object to decisions based solely on automated processing that produce significant effects;
* To submit a complaint to a relevant privacy or data protection authority;
* To exercise privacy rights without unlawful discrimination.
These rights are not absolute in all circumstances. For example, we may need to retain certain order or payment records to comply with law, resolve disputes, prevent fraud, or establish and protect legal rights.
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17. European Economic Area and United Kingdom Users
If the data protection laws of the European Union, European Economic Area, or United Kingdom apply to you, you may have the right to:
* Access your personal data;
* Correct your personal data;
* Request deletion where applicable;
* Restrict processing;
* Object to processing;
* Request data portability;
* Withdraw consent;
* Submit a complaint to your local data protection authority.
Where applicable law requires it, we will respond to valid requests within the required statutory period.
Where we rely on legitimate interests, you may object to the relevant processing. You may opt out of direct marketing at any time.
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18. California Privacy Notice
If California privacy law applies to you, you may have the right to:
* Know the categories of personal information we collect;
* Know the sources, purposes, and recipients of personal information;
* Request access to specific personal information;
* Request deletion of certain personal information;
* Request correction of inaccurate information;
* Opt out of the sale or sharing of personal information;
* Limit certain uses of sensitive personal information;
* Exercise your rights without unlawful discrimination.
We may need to verify your identity before completing a request in order to protect personal information.
Where permitted by law, you may also authorize an agent to submit a request on your behalf.
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19. How to Exercise Your Rights
You may submit a privacy request by email:
**Email:** [baiy85609@gmail.com](mailto:baiy85609@gmail.com)
Please use the following subject line:
**Privacy Request**
Your request should include:
* Your name;
* The email address used for your order or account;
* Your order number, where applicable;
* The privacy right you wish to exercise;
* Information sufficient to help us verify your identity;
* The information or period covered by your request.
To prevent unauthorized access, correction, or deletion, we may request reasonable identity verification.
Any verification information will be used only to process your privacy request.
If we cannot fulfill all or part of your request, we will explain the reason where required by law.
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20. Third-Party Websites and Services
Our website may contain links to third-party websites, payment pages, social media platforms, or other services.
Once you leave the SYLOREN website, those third parties will process your information according to their own privacy policies.
We recommend reviewing the relevant third-party privacy policy before providing personal information.
We do not control and are not responsible for the privacy practices, security measures, or content of independent third parties.
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21. Changes to This Privacy Policy
We may update this Privacy Policy for reasons including:
* Changes to website functionality;
* Changes to our products or services;
* Use of new payment, logistics, or technology providers;
* Changes to data-processing practices;
* Changes to legal or regulatory requirements;
* Improvements to clarity and transparency.
Updated versions will be published on this page, and the “Last Updated” date will be revised.
If a change materially affects your rights, we may provide notice through the website, email, or another reasonable method.
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22. Complaints and Regulatory Authorities
If you have questions or concerns about how we process personal information, please contact us first. We will make reasonable efforts to review and resolve your concern.
Depending on the laws applicable in your location, you may also submit a complaint to your local privacy or data protection authority.
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23. Contact Us
If you have questions about this Privacy Policy, our personal information practices, cookie settings, or your privacy rights, please contact us:
**Brand Name:** SYLOREN
**Operating Company:** LIVEXZ GLOBAL COMMERCE LIMITED
**Customer Service and Privacy Email:** [baiy85609@gmail.com](mailto:baiy85609@gmail.com)
**Telephone:** +86 176 0873 9539
**Company Address:**
RM 102, 1/F, THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI
HONG KONG
**Customer Service Hours:** 9:00 AM–10:00 PM daily, Hong Kong Time (UTC+8)
We generally respond to ordinary customer inquiries within 1 to 3 business days. Requests involving statutory privacy rights will be handled within the period required by applicable law.
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Important Privacy Summary
SYLOREN collects and uses personal information only where reasonably necessary to process orders, produce customized products, arrange delivery, provide customer service, protect transaction security, and improve our website and services.
Photographs and customization materials submitted by you are primarily used to complete your order. We will not use identifiable customization photographs in public advertising or portfolio displays without your clear consent.
To request access, correction, or deletion of personal information, opt out of marketing, or submit another privacy request, please contact:
**[baiy85609@gmail.com](mailto:baiy85609@gmail.com)**