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Flower Butterfly
Flower Milestone
花卉首字母
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Flower Butterfly

Flower Milestone

花卉首字母

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常见问题解答

Are the flowers real?

Yes. We use natural preserved flowers and selected decorative botanical materials.

How long do preserved flowers last?

With proper care, preserved flowers may retain their beauty for several years.

Can I customize the colors?

Yes. You can select your preferred color palette, subject to flower availability.

Can I add names or dates?

Yes. Initials, names, dates, numbers, and short messages can be personalized.

Will my piece look exactly like the photo?

Each piece is handmade using natural materials, so slight variations in color, shape, and arrangement are expected.

How long does production take?

Design confirmation typically takes 1–2 business days, followed by approximately 7–15business days for production.

How long does shipping take?

Estimated delivery is generally 7–15 business days after dispatch, depending on destination and customs processing.

Can I cancel my order?

Orders may only be changed or cancelled before production begins.

Can customized products be returned?

Personalized products are generally non-returnable unless they arrive damaged or defective.

What should I do if my item arrives damaged?

Contact customer support with clear photos of the product and packaging within the specified claim period.

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